Not all chimney sweeps are created equal. In fact, some chimney sweeps are much better than others. At TN Fireplace and Chimney, we believe that we are the best chimney sweeping service provider in Knoxville, Tennessee, and surrounding areas. This isn’t a title that we gave ourselves, but something we believe we’ve earned. Our customers have a lot of great things to say about us and if you do some research on the best chimney sweeps in the Knoxville area, you’ll begin to realize that we have more satisfied customers than any other chimney sweep in the area. Our secret is simply this – put our customer’s needs before our own. Although our secret is easy to understand, it takes hard work and dedication to accomplish. We want to let you know what sets us apart from other companies when it comes to customer service and why we are able to satisfy more customers than any other chimney sweep in Knoxville.
What we do differently
At TN Fireplace and Chimney we are always trying to figure out ways to keep our customers feeling happier and more satisfied with the work that we do. In fact, customer satisfaction is our number one priority. This sometimes means that we have to work longer hours, attend more training sessions, and research harder than other chimney sweep companies. However, we believe that these investments will pay dividends in the form of good reviews, word of mouth advertising, and repeat business.
One of the things we concentrate a lot of our effort on at TN Fireplace and Chimney is safety. In fact, safety is our top priority. That is why we make sure that every one of our chimney sweeps is certified by the Chimney Safety Institute of America (CSIA). To become CSIA certified, a chimney sweep needs to go through rigorous training and testing related to chimney, fire, and ventilation safety. The CSIA takes their certification process very seriously and if a chimney sweep hasn’t shown that they can work on chimneys or ventilation safely, they are denied certification. Another thing that CSIA requires for certification is an integrity oath. Every chimney technician has to create their own oath promising to never take shortcuts or use unsafe practices when working with a customer. They must also swear to never cheat a customer out of money by overcharging them or giving them unneeded repairs. The CSIA’s dedication to customer service and consumer safety has made them the top safety certification institute in the world and that’s why we are so proud to maintain a certification from them. Being the only CSIA certified chimney sweep in the Knoxville, we believe that we are set apart from other chimney sweeps in the area when it comes to keeping your family and your home safe.
Another thing that we think sets us apart is the culture that we created within our company. At TN Fireplace and Chimney, we know that a team is only as strong as its weakest member, so we want to make sure everyone on our team can serve our customers to the highest of standards. We believe that it takes a dedicated workforce to achieve the customer service standards that we set for our company. We want everyone that works for us to also buy into our mission of customer satisfaction and we know that to achieve this, we need to create a culture where our employees can also succeed. One of our core values here at TN Fireplace and Chimney is self-betterment. We encourage our employees to come up with ways to increase their own production, improve on their techniques, and provide better customer care. We facilitate this by giving our employees what they need to become more successful whether it’s education, in-the-field training, or open group discussions. We know that spending a little time helping our employees improve their skills and becoming the best chimney and ventilation technicians they can be can have a very positive effect on our company’s overall ability to satisfy our customers.
See what others have to say about us!
At TN Fireplace and Chimney, we believe that our knowledge and professionalism sets us apart from other chimney service providers, but you don’t have to take our word for it. The good relationships we create with our customers are reflected in what they say about us in online reviews. If you are looking to see what people are saying about us, some of the most common places to look are on our Facebook page, a quick Google search of our company, and Angie’s List; Browsing through our reviews you’ll notice that we receive high markings and that our customers have a lot of great things to say about us.
Call TN Fireplace and Chimney Today!
Our dedication to safety, integrity, craftsmanship, and employee well-being set us apart from all other chimney and ventilation service providers in the Knoxville area. If you are researching chimney service providers be sure to see what our customers say about us here at TN Fireplace and Chimney. If you need more convincing, don’t hesitate to call one of our fireplace experts at (865) 922-2262, or use our online scheduling tool to talk to us about how we can best serve you. We’re sure you’ll be satisfied with our service and dedication to making your heating appliances are operating efficiently and safely. We look forward to seeing what we can do for you.